About us | Fashion Show | Contact | Size Chart | Store Policy | Return Policy | Online Privacy
Thank you for shopping at Kocofashion.com! The Return and Exchange Policy described below applies only to online purchases made through
- The Return and Exchange Policy described below applies only to online purchases made through www.kocofashion.com
- FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
- For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original order invoice and customs documents (if applicable). Refunds are given in form of store credit. Store credit will be valid for one year. Please note that refunds are only available for online purchases returned by mail.
Returns are accepted within 20 days from the shipped date, with a 15% restocking fee.
For Refund of Online Purchases:
- Your package will include an order invoice, a return form and/or customs documents. Complete the Return Form by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.
- Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form and Customs Documents (if applicable). Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
- Mail the package to: KOCO Fashion
Attn.: Online Returns
2975 Huntington Dr. Ste #100
San Marino, CA 91108
- Please allow 3-4 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.